Privacy
This is a plain-language summary, not a final legal document, and will be replaced by a fully reviewed policy before this product handles guest data at scale.
Guest feedback
A guest who scans a card and submits feedback is anonymous by default. Nothing identifying is collected unless the guest chooses, on that same screen, to leave contact details so a restaurant can follow up with them directly. That choice is always optional and always visible before submitting.
What a restaurant's own team sees
A restaurant's staff see feedback left for their own branches only - never another restaurant's data. Contact details, when a guest provides them, are visible only to roles with permission to act on a recovery case.
AI-assisted summaries
When enabled, period summaries are generated by a third-party AI provider. A guest's name, email, or phone number is never sent to that provider, and comments are screened for obvious contact details before being included.
Questions
Reach out to the team operating this platform directly for anything not covered here.