Every guest heard,
recovered before
they leave.
Dinevo captures feedback from a table card, alerts your manager in seconds, and turns responses into reporting your team actually trusts.
Marina Branch
How was your experience today?
0s
until manager notified
5
guest languages, real RTL
10
dashboard languages
<5s
to alert a manager
4★+
triggers a Google review invite
Built for the room, not just the dashboard
Every table, every shift, every language
Dinevo is built around how a real UAE restaurant actually runs service - not a generic feedback widget bolted onto a website.
Any size, one dashboard
From a single cafe to a multi-branch group, every location rolls up into one view.
A team as mixed as your guests
10 dashboard languages, so every shift lead can run it in their own.
No hardware beyond the card
A guest's own phone is the only device involved - nothing for your staff to manage.
From scan to action
How it works
Guest taps the card
At the table or counter, tied to that exact branch.
They share honest feedback
One question per screen, under a minute, no account.
A low rating alerts your team
While the guest is still seated, not in next week’s report.
You see the real picture
Every figure traceable back to the responses behind it.
Guest taps the card
Inside Dinevo
What your team actually sees, step by step
From the moment a response arrives to the report your managers open every morning - the real screens, not a mockup of an imaginary product.
Every response lands here first
Each guest's rating, comment, branch, and language in one list - filterable, and updating in real time as new feedback comes in.
Feedback
Loved the service, staff was attentive
2m ago
Waited 25 minutes for our order
14m ago
Great food, a bit noisy
1h ago
Recovery case · #2024-0847
OPENDowntown Branch · Rating 2 / 5
“Waited 25 minutes for our order.”
A low rating opens a case automatically
No one has to go looking for the unhappy guest - a case opens itself, gets assigned, and tracks every step until it's actually resolved.
AI turns comments into themes
Dozens of free-text comments become a handful of patterns your manager can actually act on - without ever reading a guest's name or contact details.
This week's themes
AI summary
Wait times at Downtown Branch were mentioned in 6 of 14 low-rated responses this week, concentrated around lunch hours.
Platform overview
Restaurants
6
Active cards
53
Responses, 7d
41
Subscriptions
Reporting your managers open every morning
Every number on this screen traces back to the responses behind it - across every branch, every language, every guest who answered.
Languages
Speaks the way your guests and your team do
Guest surveys in 5 languages with real right-to-left layout for Arabic and Urdu. Your own dashboard in 10, for a team as mixed as your guests are.
English
ENGLISH
العربية
ARABIC
हिन्दी
HINDI
اردو
URDU
Filipino
FILIPINO (TAGALOG)
Русский
RUSSIAN
Español
SPANISH
മലയാളം
MALAYALAM
বাংলা
BENGALI
中文
CHINESE (SIMPLIFIED)
Security & trust
Built to earn a guest's trust, not just collect their data
Anonymous by default
A guest shares nothing identifying unless they choose to, on the same screen, so a restaurant can follow up directly.
Every organization is isolated
One restaurant’s feedback, cards, and reports are never visible to another - enforced at the database layer, not just the UI.
Nothing sent to AI is identifying
A guest’s name, email, or phone is never read by the AI summary feature, and comments are screened for contact details first.
Happy guests, routed to Google
A 4 or 5-star rating gets a one-tap invite to leave a public review. A lower rating goes straight into your recovery queue instead, never out to the public first.
Questions
Frequently asked questions
Does a guest need to download an app?
No. A guest taps an NFC card or scans a QR code and the survey opens directly in their phone’s browser - no app, no account.
Is guest feedback anonymous?
Yes, by default. A guest only shares contact details if they choose to, on the same screen, so your team can follow up on a specific case.
Can I run this across multiple branches?
Yes. Every branch gets its own cards and its own numbers, and you can compare branches on identical criteria from one dashboard.
Does every guest get asked to leave a Google review?
Only guests who rate 4 stars or higher see the public review prompt. A lower rating routes straight into your recovery queue instead, so you can address it directly rather than risk it becoming a public complaint.
What languages are supported?
Guests can answer in 5 languages with real right-to-left layout for Arabic and Urdu. Your own dashboard works in 10, so a mixed team can each use their own.
Is there a free trial?
Every new account starts on a full pilot plan with no payment required up front, so you can set up your first branch and see real feedback before deciding anything.