Terms
This is a plain-language summary, not a final legal document, and will be replaced by a fully reviewed agreement before this product is sold commercially.
Using the platform
An organization account is for one restaurant or restaurant group to manage its own branches, cards, and guest feedback. Access is limited to the roles an owner grants.
Data ownership
Feedback collected through a restaurant's own cards belongs to that restaurant. It is never shared with, or visible to, another organization on the platform.
Public review invitations
A guest who rates their experience 4 stars or higher is invited to leave a public review at the destination a restaurant has configured. A guest who rates lower is routed into that restaurant's own recovery flow instead, so their feedback is addressed directly rather than left to become a public complaint.
Questions
Reach out to the team operating this platform directly for anything not covered here.